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Q: |
How long to get a price? |
A:
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We always try to quote as early as possible after receiving your inquiry in 24h. |
Q: |
How to make an order? |
A:
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It is better to send us a purchase order with the necessary information. |
Q: |
How to get the related technical file. |
A:
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Usually, you can get COA,MSDS,etc from our email: lz@lzchems.com, for special documents, we will not supply it simply, this need discuss between us. |
Q: |
How to confirm the product is the right one you need? |
A:
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You can get pre-shipment samples for some products, you only need to pay the international cost or arrange a courier to us to take the samples. Or before confirming an order, you can require for a sample to make test approved. |
Q: |
How to solve the quality complaint? |
A:
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Quality is the most important thing in the whole business. We will ask the authority party to make a test. We control the quality very seriously and communicate clearly more with our customers, to avoid such things happen. If there is a quality problem occurs, we will solve it until you are satisfying. |
